Diploma in Security Management
$495
Leads to certification
Certification / Management

Diploma in Security Management

The eHotelier Associate Diploma in Security Operations delivers the skills and knowledge required to succeed as a professional in a Security role.

The certification has been created in collaboration with industry experts and consists of the core competencies of Security operations and four elective topics covering key skill areas and associated soft skills.

This Associate Diploma requires the completion of a  real-life scenario case study located in this course.

Curriculum content

  •
    Security Awareness means you see or hear something that does not feel right, and you take action to prevent harm to yourself, your colleagues, and your guests. What you will learn from case studies and exercises can be applied to every department in a hotel. The training is designed to refresh your security knowledge regularly to prepare you for the "real thing". This course covers: The See, Hear, Feel and Tell approach. Basic human rights and duty of care Security procedures Suspicious activity Terrorism and active shooter incidents Identity theft and credit card fraud Cybercrime This interactive Online Hotel Security Awareness Course features videos, animations, case studies and exercises, so there is something to suit all learning styles. Track your progress online to manage your time and achieve your goals without investing a fortune. This training will also help hotel employees and management with common problems like crime.

    • Lesson Hotel Security Awareness

    • Lesson Course Completion Survey

  • Hotel Security Operations will introduce you to security design and how to reduce the risk of potential incidents through security design best practise. At the conclusion of this course you will be able to identify, control and manage security incidents from minor issues to full property lockdown. The course will also assist you with effective communication of security incidents internally and with external parties and media. You will be able to confidently assess security risks through design, identify and manage incidents and communicate effectively internally and externally. What you will learn Crime Prevention Through Environmental Design Communications and Culture Radio Etiquette Security Patrols Person of Interest Response to a Security Situation Assessing a Situation Lockdown Crime Scene and Crisis Communication Crisis Management and Media Security Documentation and Reporting As building design and business operational procedures are unique to each property, this course is not able to cover all potential risks in detail and you should consult your property manager and management company for specific processes and procedures.

  • This course provides the knowledge and skills needed to maintain legal and regulatory compliance in hotel operations, helping protect your business, guests, and reputation. Learning Outcomes Research Compliance Requirements Identify relevant laws, regulations, and licensing requirements. Understand compliance risks, penalties, and when to seek legal advice. Develop and Communicate Compliance Procedures Create and share clear compliance policies and procedures. Define staff responsibilities and provide regulatory updates. Ensure Legal Compliance Maintain licences and required documentation. Monitor operations and address compliance issues promptly. Maintain Compliance Knowledge Stay up to date with regulatory changes. Share compliance information across the organisation. Regularly review and update policies and procedures. By the end of this course, you'll be able to support legal compliance, manage regulatory requirements, and contribute to the successful operation of your hotel.

  • Establish and Conduct Business Relationships A Hospitality business needs to establish relationships with customers, suppliers, service providers, wholesalers and other businesses. This course covers: Building business relationships Negotiation skills Representing your business Contracts and agreements

  • This unit is ideal for professionals looking to take their risk analysis and project management skills to the next level. By completing this course, you will be able to demonstrate your ability to identify unpredictable problems and create solutions using information from a range of sources. With this course, you will be able to identify potential risks associated with individual projects or operations more effectively and confidently. By completing this course, you can better understand risk management and project management to make informed decisions that lead to successful outcomes. 

  • Supervisors and managers must be able to work within the constraints of a budget in order to successfully run their department. The Manage Finances Within a Budget course will help you understand how to: Allocate budget resources Monitor financial performance against budget Analyse performance and suggest improvements Complete financial reports

  • A well-developed business plan is the foundation of sustainable growth and long-term success. This course provides the practical knowledge and tools needed to create, implement, and evaluate effective business plans that drive performance and support strategic decision-making. What You'll Learn Develop a comprehensive business plan, including market analysis, SWOT assessment, and sales and marketing strategies Communicate and implement business plans effectively across the organization Establish performance measures and reporting processes Analyze business results and respond to performance data Refine strategies to achieve business goals and improve outcomes By the end of this course, you'll have the confidence and skills to create actionable business plans, monitor progress, and make informed decisions that support business growth and success.

  • Welcome to our course on Operational Planning for Hotel Professionals! In this course, we will equip you with the essential knowledge and skills to excel in the dynamic and ever-evolving hospitality industry. Whether you are a seasoned hotel professional seeking to enhance your operational planning capabilities or an aspiring hotel manager eager to learn the ropes, this course meets your needs. Throughout this course, you will embark on a journey of discovery and growth, exploring the intricacies of operational planning and its significance in the hospitality sector. We understand the demands and challenges that hotel professionals face every day, and our goal is to provide you with practical strategies and insights that you can implement immediately in your workplace. Learning Outcomes:  Establish operational plan Research, Analyse and document resource requirements Negotiate recommendations for variations to operational plans and gain approval

  • This course provides the skills and knowledge to recruit, select, and onboard the right people for your organisation, helping build engaged and high-performing teams. What You'll Learn Identify Recruitment Needs Determine staffing requirements and selection criteria. Collaborate with colleagues to plan recruitment. Recruit and Select Candidates Manage job advertising and applications. Assess candidates and conduct interviews. Select suitable team members and make employment offers. Plan and Deliver Induction Prepare effective induction programs. Provide essential workplace information. Coordinate onboarding with relevant departments. By the end of this course, you'll be able to confidently manage recruitment and induction processes, helping new employees integrate successfully and contribute to organisational success.

  • Strong presentation skills help hoteliers communicate effectively, influence audiences, promote services, and build trust with guests, colleagues, and business partners. Learning Outcomes Prepare a Presentation Plan presentation objectives and outcomes. Select suitable formats, delivery methods, and presentation aids. Brief team members on their roles. Identify ways to evaluate presentation effectiveness. Deliver a Presentation Communicate key messages clearly and confidently. Use visual aids and examples to support understanding. Engage the audience and encourage participation. Respond to audience needs and questions. Summarise key points effectively. Review a Presentation Evaluate presentation effectiveness. Gather feedback from participants and stakeholders. Use feedback to improve future presentations.

  • This course will help you develop the key skills needed to deliver excellent guest service. You'll learn how to communicate effectively, work as part of a team, solve guest issues, and create positive guest experiences. What You'll Learn Introduction Understand the importance of exceptional guest service. Greeting Guests Put guest needs first. Welcome guests using service standards. Communicate professionally and effectively. Match services to guest needs. Working as a Team Ask for assistance when needed. Follow directions and support team goals. Resolve guest concerns proactively. Escalate issues when necessary. Providing Feedback Report guest feedback promptly. Share and escalate feedback to improve service. By the end of this course, you'll be better prepared to work confidently with a diverse range of guests and deliver outstanding hospitality experiences.

  • Having a harmonious and fair workplace is important to a business. As a manager you may need to deal with industrial relations issues. What you will learn: How to build a positive industrial relations climate Common conditions of employment Implementation of formal industrial procedures

  • Effective budget management is essential for controlling costs, maximising profits, and supporting business success. This course will help you develop the skills to prepare, manage, and review budgets with confidence. Learning Outcomes Prepare Budget Information Identify budget requirements and relevant financial data. Analyse factors that may impact the budget. Involve team members in the planning process. Prepare Budgets Develop budgets based on available information. Estimate income and expenses. Align budgets with organisational goals. Present recommendations and seek feedback. Finalise Budgets Review, negotiate, and update budget proposals. Complete and communicate final budgets. Clarify budget responsibilities across teams. Monitor and Review Budgets Track actual performance against budget targets. Prepare and review financial reports. Investigate variances and make adjustments. Use budget results to improve future planning. By the end of this course, you'll be able to create, manage, and monitor budgets that support strong financial performance and informed decision-making.

  • In many situations it is important to gain input from a number of people. When planning and managing a meeting it is important to be able to organise yourself correctly and ensure the meeting is carried out correctly. What you will learn: Styles and types of meetings Developing meeting agendas Formal meeting procedures How to conduct and control a meeting

  • The case study is set in a fictional context, but the data presented is based on actual operations. The data has been tested to ensure that it is realistic, reliable and within conventional industry benchmarks. In analysing this case study, you should ensure that you consider all information and data as relevant and use the data and your analysis to illustrate your answer.